CCAO-F practice questions

Question 11· Select all that apply

Workflow Integration and Solution Design

A pilot ran with eight volunteers from a 400 person division and saved an average of 22 minutes per document on the one routine document type the volunteers chose to work on. Across the division that document type is about a third of what people write, and the rest is a mix of longer and less predictable work.

The sponsor wants to publish an annual figure for the whole division.

Select the two things the projection has to account for.

Select all that apply.

The pilot group volunteered, so their result may not be the division's.
The document type in the pilot is about a third of what the division writes.
The pilot ran for six weeks rather than for a full year.
The 22 minutes was an average rather than a median.
The division has staff in three countries.

Question 13· Multiple choice

Configuration and Knowledge Management

A Project's instructions ask for summaries that are concise and executive-ready. Two people using the Project get back summaries of very different length and depth, and each summary can be argued to satisfy the line.

How should the instruction be rewritten?

Strengthen the wording so that every summary is always as short as it can be.
Name the audience the summaries are written for in the same line.
Say what a complying summary holds: a length bound and the sections.
Move the line into each person's own account-level instructions instead.

Question 14· Multiple choice

Product and Model Selection

A session has grown unwieldy and the writer is moving to a fresh conversation, carrying a summary across. The exhibit shows what the session covered and which parts are settled.

What the session covered, marked as settled or still open

What should the summary carry across word for word?

The opening brief, since everything else was judged against it.
The scope and the sources, since they are what the work rests on.
The four rewrites of section four, since the rejected ones show what to avoid.
Section four and the two open recommendations, since they are still being decided.

Question 16· Multiple choice

Output Evaluation and Validation

You asked for the regulations that apply to a product launch in three markets. Claude returns six, each named, each summarised, each with the markets it covers. You check all six against the regulators' own sites. The names, the summaries and the market coverage are all right.

What does that check leave open?

Whether a regulation that applies was left off the list.
Whether the summaries use the wording the regulators themselves use.
Whether the regulators' pages have been updated this year.
Whether six is a plausible number of regulations for three markets.

Question 17· Multiple choice

Prompting and Task Execution

A facilities team asks for twenty ideas to cut office energy use and supplies nothing else. All twenty come back sensible. About fifteen of them involve altering the building, which the team leases under terms that forbid structural changes.

What was missing from the request?

A smaller number of ideas, so each one arrives with more thought behind it.
The limits any workable idea has to survive, given alongside the open ask.
An instruction to check each idea is feasible before listing it.
A note that the team wants practical ideas rather than ambitious ones.

Question 18· Multiple choice

Governance, Risk, and Responsible Use

An insurer's governance team approved Claude for one thing, drafting internal training material from published policy documents. The approval record is below. A claims manager now wants to use the same account to summarise customer claim files.

The approval the governance team granted, beside the request the claims manager has made

What does the existing approval say about the claims work?

It covers it, since the approval is for the tool and the account is the same one.
It covers it, provided the claim files are summarised and never quoted.
It covers it until the expiry date, after which the claims work is reassessed.
It says nothing about it, and the claims use needs approving.

Question 19· Multiple choice

Prompting and Task Execution

An operations manager pastes a twelve page supplier review into a chat and asks for a professional summary of it. What comes back is polished, covers every section evenly, and tells the manager nothing they can act on.

Which change to the request would do the most to fix that?

Say who reads the summary and what they decide after reading it.
Ask for the summary again in a more professional and formal register.
Name the sections the summary should have and how long each one runs.
Paste the review again so the full detail is available to draw on.

Question 20· Multiple choice

Governance, Risk, and Responsible Use

An account manager sent a drafted email to a customer without reading it. It named a delivery date that was two weeks out of date, and the customer planned around it. Asked about it, the account manager replied that the AI got the date wrong.

Where does accountability sit?

With the account manager, since sending it is what made it the firm's word.
With the tool's supplier, since the wrong date came out of the draft.
Nowhere in particular, since errors of this kind are a known risk of drafting.
With the team that approved the tool for customer email.